{
  "protocolVersion": "0.3.0",
  "name": "BotCenter.com",
  "description": "BotCenter adds AI bots to your contact center: they answer common calls and chats, route the rest with context, and summarize each conversation for agents and supervisors.",
  "url": "https://botcenter.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "call-deflection-assessment",
      "name": "Call deflection assessment",
      "description": "Which call types a bot can handle, estimated from your call reasons. (Free)",
      "tags": [
        "center",
        "support-ops"
      ]
    },
    {
      "id": "voice-bot",
      "name": "Voice bot",
      "description": "Answers common calls like order status and appointment changes. (From $2,500 /mo)",
      "tags": [
        "center",
        "support-ops"
      ]
    },
    {
      "id": "chat-bot",
      "name": "Chat bot",
      "description": "Handles web chat questions from your knowledge base. ($399 /mo)",
      "tags": [
        "center",
        "support-ops"
      ]
    },
    {
      "id": "smart-routing",
      "name": "Smart routing",
      "description": "Routes calls by intent with a summary for the agent. ($299 /mo)",
      "tags": [
        "center",
        "support-ops"
      ]
    },
    {
      "id": "after-call-summaries",
      "name": "After-call summaries",
      "description": "Automatic notes and disposition codes for every call. ($0.05 per event)",
      "tags": [
        "center",
        "support-ops"
      ]
    },
    {
      "id": "qa-scoring",
      "name": "QA scoring",
      "description": "Scores conversations against your quality form. ($199 /mo)",
      "tags": [
        "center",
        "support-ops"
      ]
    }
  ]
}