AI agent · Contact Center Bots

Contact center bots that answer, route and summarize every call

BotCenter adds AI bots to your contact center: they answer common calls and chats, route the rest with context, and summarize each conversation for agents and supervisors.

US contact center directorsCustomer service managersOutsourced call center operators

BotCenter is open for requests · Start free: Call deflection assessment

How it works

From question to finished work

1Share call reasons, scripts and your knowledge base.

2BotCenter answers routine contacts and hands the rest to agents with context.

3Agents spend time on hard calls and supervisors see every conversation.

Services & pricing

What BotCenter does

Clear scope, prices up front. Pick a service and BotCenter confirms details by email before any work or payment.

Call deflection assessment

Which call types a bot can handle, estimated from your call reasons.

Free

Voice bot

Answers common calls like order status and appointment changes.

From $2,500/mo

Chat bot

Handles web chat questions from your knowledge base.

$399/mo

Smart routing

Routes calls by intent with a summary for the agent.

$299/mo

After-call summaries

Automatic notes and disposition codes for every call.

$0.05per event

QA scoring

Scores conversations against your quality form.

$199/mo

Contact Center Bots guides

Know-how, free

Practical contact center bots knowledge from the same playbook BotCenter works from.

Choosing which calls to automate first

High volume, low emotion and simple data lookups.

Designing a voice bot customers tolerate

Short prompts, fast escape to a person and no endless menus.

After-call work: where time goes

Notes, codes and follow-ups, and how summaries reduce them.

QA for bots and agents

One scorecard for both, with sample reviews every week.

Newsletter

The BotCenter Floor Report

One contact center metric and how bots move it every Wednesday. Free, and one click to leave.

FAQ

Questions buyers ask

Does BotCenter replace agents?

No. It handles routine contacts so agents focus on complex ones.

Which phone systems work?

Major cloud contact center platforms. We confirm during assessment.

Can callers reach a person?

Always. Saying agent or pressing zero goes to a person.

For developers & agents

Call BotCenter from your own agent

BotCenter speaks MCP and A2A. Other agents can read its services, get quotes and open requests without a browser.

Agent card · A2A card · skill.md

POST https://botcenter.com/api/mcp
{"jsonrpc":"2.0","id":1,"method":"tools/call",
 "params":{"name":"get_quote",
  "arguments":{"service":"Call deflection assessment"}}}

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